winwin Privacy Policy for Philippine Players

What Does winwin Do With Your Personal Information?

Information We Collect

When you register and use the winwin platform, we collect certain personal information that is necessary to provide you with a safe and functional betting and gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details and transaction history, though we do not store full card numbers or sensitive authentication credentials. During identity verification, we may request a copy of a government-issued ID to confirm your eligibility and comply with Philippine regulations. We also collect technical data such as your device type, IP address, browser information, and session activity logs to help us maintain platform security and improve performance. All information collected is limited to what is genuinely necessary for the services we provide, and we do not collect data beyond that scope.

How We Use Your Information

The personal information you provide to winwin is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in accordance with applicable Philippine laws. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Where you have opted in, we may also send you information about promotions, new features, or relevant offers available on the platform. Your transaction and activity data helps us detect and prevent fraud, money laundering, and other prohibited activities that could harm you or other players. We use technical and behavioural data to improve the overall performance and user experience of the winwin platform, including on mobile devices. We do not use your personal information to make automated decisions that would significantly affect your rights without human review.

Sharing of Your Information

winwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality obligations. In cases where we are legally required to do so, we may disclose your information to Philippine government authorities, regulatory bodies, or law enforcement agencies. If winwin undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We may also share anonymised, aggregated data for analytical or research purposes, but this data cannot be used to identify you individually. Any third party that receives your data is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection laws.

Cookies and Tracking Technologies

The winwin platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and keep your session secure while you are logged in. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. Our cookie practices are reviewed regularly to ensure they remain aligned with Philippine data privacy standards and user expectations.

Data Retention

winwin retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable in the Philippines. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining records that we are legally obligated to keep. Data that is no longer needed for any lawful purpose is securely deleted or destroyed in accordance with our internal data management procedures. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary or proportionate. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

Security of Your Data

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the winwin platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information remain protected in transit. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data privacy obligations. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available account security features.

Your Rights as a Data Subject

As a Filipino player on the winwin platform, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated information in your account. You also have the right to object to the processing of your data in certain circumstances, and the right to request the erasure of your personal information where it is no longer necessary for the purposes for which it was collected. If you wish to exercise any of these rights, please contact our support team and we will respond within the timeframe required by applicable Philippine law. We are committed to honouring your data rights promptly and without unnecessary barriers.

Changes to This Privacy Policy

winwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through your registered email address or a prominent notice on the platform. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. Your continued use of the winwin platform after any changes have been published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to stop using the platform and request the closure of your account. For any questions about this policy or your data rights, please visit our FAQ page or contact our support team directly.